FAQ

  1. How long does it take to ship my order? We typically process and ship orders within 1–3 business days. Delivery times may vary based on your location and the shipping method chosen during checkout.
  2. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer alternative payment options, such as PayPal and Apple Pay.
  3. Do you offer international shipping? Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.
  4. Can I return or exchange a product? Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving it. Please review our return policy for detailed instructions.
  5. How can I track my order? Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track your package on our website or the carrier's website.
  6. Are my personal and payment details secure on your website? Yes, we take customer security seriously. We use industry-standard encryption technologies to protect your personal and payment information. Your data is handled securely and will not be shared with third parties.
  7. Can I cancel my order? If your order has not been shipped yet, you may be able to cancel it. Please contact our customer support team as soon as possible with your order details. Once the order has been shipped, it cannot be canceled.
  8. Do you offer wholesale or bulk discounts? Yes, we offer wholesale and bulk pricing for certain products. Please get in touch with our sales team and provide them with your requirements. They will be happy to assist you further.
  9. Do you have a loyalty program? Yes, we have a loyalty program in place. By creating an account with us, you can earn points for every purchase, which can be redeemed for discounts on future orders. Make sure to sign up and start earning rewards today!

If you have other questions, feel free to reach out, and we will do our best to help you! Just send us an email at support@rezenekwe and we will be happy to assist you in any way we can.